Case Manager

Position Overview

The Crossing Colorado is seeking a dedicated, organized, and compassionate Case Manager to join our client services team. In this role, you will walk alongside survivors of sexual exploitation, trafficking, and interpersonal abuse — helping them navigate complex systems, access resources, and build a personalized plan for long-term stability and healing. This is a relationship-centered role that requires both strong organizational skills and deep empathy.

Key Responsibilities

• Conduct comprehensive needs assessments and develop individualized service plans in collaboration with clients
• Coordinate access to community resources including housing, legal aid, healthcare, employment, and financial assistance
• Provide advocacy on behalf of clients with external agencies, service providers, and systems
• Maintain regular, consistent contact with clients through in-person meetings, phone, and other communication
• Maintain accurate, timely case notes and documentation
• Collaborate with clinical and advocacy team members to deliver integrated, holistic care
• Participate in weekly team meetings and case consultations
• Build and maintain relationships with community partners and referral sources
• Support clients in crisis situations and coordinate emergency resources as needed

Required Qualifications

• Bachelor's degree in social work, human services, psychology, or a related field (Master's preferred)
• Minimum 1–2 years of experience in case management, social services, or a related field
• Knowledge of trauma-informed care principles
• Strong organizational skills and attention to detail
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a collaborative team
• Valid Colorado driver's license and reliable transportation

Preferred Qualifications

• Experience working with survivors of sexual exploitation, trafficking, or domestic violence
• Familiarity with Colorado Springs community resources and service systems
• Bilingual (English/Spanish)
• Experience with case management software or electronic health records